Respond to a Letter of Complaint

To emailprotected co. uk From emailprotected dk takings I feel sorry to listen that your family trip to Tivoli turned go forth to be a disappointing one. It is true that provided 11 of the 24 various enjoyment rides were stockning on that mean solar day regrettably due to the skillful failures of the machines. By gain ground checking the pleasure rides we found that we could not stake using the machine that day and had to veer some parts for the machine to run again.We couldnot inform at the entrance as the technicians were still working on the machines(you whitethorn probably have noticed tidy sum working to fix the machines) and there was a hope that we could run the machine that day. b arely on late afternoon, we found out that the machine could not be repaired that day so we informed at the gate. we are hearing a little rubbish of problems at some of the food outlets. And we came to shaft about your story from one of the fellow worker of that outlet. I again apolo gise for the stretch out that you had to suffer due to some technical problems and the bad customer service.After reading by your letter and knowing the circumstances I had conversation with managers of Tivoli and we decided to give your family bounteous tickets to innovate and play all the entertainment games with a free dinner in any of the restaurants for your family when Tivoli opens again future(a) summer. I have enclosed the free passes to enter and play the entertainment ride along with the FREE DINNER FOR YOUR FAMILY IN every OF THE OUTLETS. We aim to satisfy our customers with quality in entertainment, food and service. I am look forward seeing you again next summer in Tivoli and enjoying with your family.